Technical Support
Application & Technical Support
An Italian point of contact for installation, training, application and technical enquiries. Support is arranged for the selected product, configuration and customer site, within the agreed service scope.
Service Coverage
Typical support activities, confirmed against the applicable commercial and technical agreement.
Installation coordination
Site-readiness, commissioning and start-up activities agreed for the selected system.
Training
Initial and refresher workflow training in Italian or English where included in scope.
Supply planning
Reagent, cartridge, consumable and quality-control needs reviewed against current availability.
Troubleshooting
Local first-line support with manufacturer escalation when required.
Application support
Assay and workflow questions addressed against the applicable instructions for use.
Documentation
Current applicable product and regulatory documents provided on request.