Locally coordinated support for the systems we supply.

Open a Support Ticket

If you are a FirsTeckBio customer, you can open, track and resolve support requests online. Each request receives a tracking reference for follow-up.

• New ticket: Open a service request for installation, training, consumables or technical questions.
• Track tickets: Follow the status of your request: open, in progress, resolved or closed.
• Account access: A customer account lets you manage and review all requests for your laboratory.

Service Coverage

Typical support activities, confirmed against the applicable commercial and technical agreement.

• Installation coordination: Site-readiness, commissioning and start-up activities agreed for the selected system.
• Training: Initial and refresher workflow training in Italian or English where included in scope.
• Supply planning: Reagent, cartridge, consumable and quality-control needs reviewed against current availability.
• Troubleshooting: Local first-line support with manufacturer escalation when required.
• Application support: Assay and workflow questions addressed against the applicable instructions for use.
• Documentation: Current applicable product and regulatory documents provided on request.

Need service or a support ticket?

Open a support request online or contact us directly — we respond from our Italian office.