Application & Technical Support
An Italian point of contact for installation, training, application and technical enquiries. Support is arranged for the selected product, configuration and customer site, within the agreed service scope.
Open a Support Ticket
If you are a FirsTeckBio customer, you can open, track and resolve support requests online. Each request receives a tracking reference for follow-up.
- New ticket: Open a service request for installation, training, consumables or technical questions.
- Track tickets: Follow the status of your request: open, in progress, resolved or closed.
- Account access: A customer account lets you manage and review all requests for your laboratory.
Service Coverage
Typical support activities, confirmed against the applicable commercial and technical agreement.
- Installation coordination: Site-readiness, commissioning and start-up activities agreed for the selected system.
- Training: Initial and refresher workflow training in Italian or English where included in scope.
- Supply planning: Reagent, cartridge, consumable and quality-control needs reviewed against current availability.
- Troubleshooting: Local first-line support with manufacturer escalation when required.
- Application support: Assay and workflow questions addressed against the applicable instructions for use.
- Documentation: Current applicable product and regulatory documents provided on request.
Request technical support
Include the system model and a description of the issue so we can direct your request.
Request support